Job Description

Front Desk Officer Job in Lagos, Nigeria

Company: Eko Hotels & Suites
Location: Lagos, Nigeria
Position: Front Desk Officer
Employment Type: Full-Time
Industry: Hospitality & Guest Services
Department: Front Office Operations
Salary: NGN 250,000 – NGN 400,000 per month (based on qualifications and experience)
Work Schedule: Rotational shifts, including weekends and public holidays

About the Company

Eko Hotels & Suites is one of the leading hospitality establishments in Nigeria, located in Victoria Island, Lagos. The hotel offers premium accommodation, conference facilities, dining experiences, and guest services while maintaining international hospitality standards.

Job Summary

We are seeking a professional and customer-focused Front Desk Officer to serve as the first point of contact for guests. The ideal candidate will manage reception activities, coordinate guest arrivals and departures, provide information about hotel services, and ensure an outstanding customer experience.

Professionals searching for Front Desk Officer jobs in Nigeria and hospitality jobs in Lagos are encouraged to apply.

Key Responsibilities

• Welcome guests and visitors with professionalism and courtesy.
• Handle guest check-in and check-out procedures efficiently.
• Manage reservations, room allocations, and booking modifications.
• Respond to inquiries via telephone, email, and in person.
• Process payments and maintain accurate billing records.
• Coordinate with housekeeping and maintenance teams regarding guest requests.
• Maintain reception area standards and appearance.
• Resolve guest concerns promptly and professionally.
• Prepare daily occupancy and reception reports.
• Support administrative and clerical functions as required.
• Maintain guest confidentiality and data security.
• Ensure compliance with company policies and service standards.

Candidates interested in customer service jobs in Nigeria and receptionist jobs in Lagos will find this opportunity suitable for career growth.

Required Qualifications

• Minimum of OND, HND, or Bachelor’s Degree in Hospitality Management, Business Administration, Mass Communication, or related disciplines.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Excellent organizational and multitasking abilities.
• Professional appearance and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.

Applicants searching for graduate jobs in Nigeria or hotel jobs in Lagos are welcome to apply.

Experience Requirements

• 1–3 years of experience in front desk operations, reception, customer service, or hospitality.
• Previous hotel reception experience is an added advantage.
• Experience using reservation or property management systems is preferred.

This role is ideal for candidates seeking front office jobs in Nigeria and guest relations jobs in Lagos.

Skills and Competencies

• Customer Service
• Reception Management
• Guest Relations
• Communication Skills
• Administrative Support
• Problem Solving
• Telephone Etiquette
• Data Entry
• Appointment Scheduling
• Microsoft Office
• Record Management
• Front Office Operations

Professionals looking for administrative jobs in Nigeria and office support jobs in Lagos should consider this position.

Training and Development

Successful candidates will receive:

• Front Office Operations Training
• Customer Experience Excellence Program
• Hospitality Service Standards Training
• Reservation System Orientation
• Workplace Communication Workshops
• Health and Safety Awareness Training

Individuals interested in entry-level hospitality jobs in Nigeria and career opportunities in Lagos can benefit from the structured training provided.

Employee Benefits

• Competitive monthly salary
• Performance-based incentives
• Annual leave entitlement
• Pension contributions in line with regulations
• Medical support package
• Professional development opportunities
• Career advancement pathways
• Employee meal benefits during duty shifts

Work Environment

The Front Desk Officer will work in a dynamic hospitality environment that requires professionalism, attention to detail, and excellent customer engagement. Candidates searching for full-time jobs in Nigeria, private sector jobs in Lagos, and hotel careers in Nigeria may find this role particularly rewarding.

For additional employment opportunities and career resources, visit front desk jobs in Nigeria

Professionals exploring jobs in Nigeria, jobs in Lagos, and Front Desk Officer jobs in Lagos can also stay informed through industry employment platforms.

Candidates interested in broader East African opportunities may review available vacancies at front desk jobs in Kenya

Applicants searching for customer support jobs in Nigeria and hospitality vacancies in Lagos are encouraged to submit applications promptly.

International job seekers exploring North African markets may find relevant career information at front desk jobs in Tunisia

For regional employment updates and professional opportunities across Africa, visit front desk jobs in Algeria

Application Process

Qualified candidates should submit:

• Updated CV/Resume
• Cover Letter
• Educational Certificates
• Professional References (if available)

Only shortlisted candidates will be contacted.