After-sales Service Manager Job Vacancy in Ibadan, Nigeria – Automotive Manufacturing

Job Description

Position: After-sales Service Manager

Company: Toyota Nigeria Ltd.

Location: Ibadan, Nigeria

Experience: 5-8 years in automotive after-sales or service management

Education: Bachelor’s degree in Mechanical Engineering or related field

Employment Type: Full-time

Industry: Automotive Manufacturing

Department: Service & Customer Care

Salary: NGN 3,000,000 – NGN 5,000,000 per annum

Vacancies:1

Company Overview

Toyota Nigeria Ltd. is a leading automotive manufacturer and distributor in Nigeria, renowned for its commitment to quality, innovation, and customer satisfaction. With a robust network of dealerships, service centers, and a strong corporate culture that emphasizes continuous improvement, Toyota Nigeria plays a pivotal role in the growth of the automotive sector across the country. The company’s dedication to sustainability, local talent development, and community engagement makes it an attractive employer for professionals seeking rewarding career opportunities. As part of a global brand, Toyota Nigeria offers employees access to world‑class training, cutting‑edge technology, and a collaborative environment that fosters both personal and professional growth. This position contributes directly to Toyota’s mission of delivering exceptional after‑sales service, ensuring that customers experience the reliability and performance that the Toyota name promises.

Job Overview

The After‑sales Service Manager will lead the service department at the Ibadan regional hub, overseeing all aspects of vehicle maintenance, warranty claims, parts inventory, and customer relations. This role is critical for maintaining high service standards, driving customer loyalty, and supporting Toyota’s market share expansion in the southwestern region of Nigeria. The manager will collaborate closely with dealership partners, parts suppliers, and corporate headquarters to implement best practices, optimize service processes, and achieve key performance indicators such as service revenue growth, customer satisfaction scores, and turnaround time reductions. By leveraging data‑driven insights and a deep understanding of automotive technology, the manager will ensure that Toyota’s service network remains competitive and aligned with the expectations of modern Nigerian consumers. This position offers a unique platform to influence service excellence, contribute to brand reputation, and advance your career within a globally recognized automotive leader.

Key Responsibilities

• Develop and execute service strategies that align with corporate goals and regional market dynamics.
• Manage daily operations of the service center, including scheduling, staffing, and workflow optimization.
• Oversee warranty claim processing, ensuring compliance with Toyota’s global standards and local regulations.
• Monitor parts inventory levels, coordinate with the logistics team, and implement cost‑effective procurement practices.
• Lead a team of service advisors, technicians, and support staff, providing coaching, performance reviews, and career development plans.
• Analyze service performance metrics, prepare reports for senior management, and implement corrective actions as needed.
• Enhance customer experience through proactive communication, rapid issue resolution, and continuous feedback loops.
• Collaborate with dealership networks to standardize service procedures and share best practices.
• Ensure health, safety, and environmental compliance within the service facility.
• Drive initiatives for digital transformation, such as online service booking and real‑time service tracking.

Required Skills

• Strong leadership and team management abilities with a focus on coaching and development.
• In‑depth knowledge of automotive service operations, warranty processes, and parts logistics.
• Excellent analytical skills to interpret service data and drive performance improvements.
• Proficiency in CRM and service management software; familiarity with Toyota’s proprietary systems is a plus.
• Exceptional communication and interpersonal skills for effective stakeholder engagement.
• Ability to manage budgets, control costs, and achieve revenue targets.
• Problem‑solving mindset with a customer‑centric approach.
• Understanding of Nigerian automotive market trends and regulatory environment.

Education

A Bachelor’s degree in Mechanical Engineering, Automotive Technology, Business Administration, or a related discipline is required. Professional certifications in service management or automotive after‑sales (e.g., ASE, Toyota Service Excellence) are highly desirable.

Experience

Minimum of 5‑8 years of progressive experience in automotive after‑sales, with at least 3 years in a supervisory or managerial role. Proven track record of improving service KPIs, managing large teams, and handling warranty and parts operations is essential.

Salary

The compensation package ranges from NGN 3,000,000 to NGN 5,000,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.

Benefits

• Comprehensive health and medical coverage for employee and dependents.
• Retirement savings scheme (Pension).
• Annual performance bonus linked to service department targets.
• Company‑provided vehicle allowance or fleet car usage.
• Professional development and certification sponsorship.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering Toyota’s service standards, safety protocols, and corporate culture.
• Continuous technical training through Toyota’s global learning platforms.
• Leadership development workshops and mentorship opportunities.
• Access to industry conferences and seminars to stay abreast of automotive innovations.

Working Environment

The role is based in a modern, fully equipped service facility in Ibadan, featuring state‑of‑the‑art diagnostic tools, a well‑stocked parts warehouse, and a collaborative office space. Toyota Nigeria promotes a safety‑first culture, encouraging open communication, teamwork, and a balanced work‑life approach. Employees benefit from a supportive environment that values diversity, inclusion, and continuous improvement.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment. For more details about the role and to apply, please visit our career page at Nigeria Jobs Portal.

Equal Opportunity Statement

Toyota Nigeria Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.