Insurance Claims Manager Job Vacancy in Calabar, Nigeria – Insurance

Job Description

Position: Insurance Claims Manager

Company: Leadway Assurance Plc

Location: Calabar, Nigeria

Experience: 5-8 years in insurance claims handling, preferably in life or general insurance

Education: Bachelor’s degree in Finance, Business Administration, or related field

Employment Type: Full-time

Industry: Insurance

Department: Claims Management

Salary: NGN 3,000,000 – NGN 5,000,000 per annum

Vacancies:1

Company Overview

Leadway Assurance Plc is one of Nigeria’s leading indigenous insurance providers, offering a comprehensive suite of life, health, and general insurance solutions across the country. With a legacy spanning over four decades, Leadway has built a reputation for financial strength, innovative product design, and a customer‑centric approach. The company’s commitment to excellence is reflected in its robust risk management framework, extensive distribution network, and continuous investment in technology. As part of its strategic growth plan, Leadway is expanding its claims operations to the South‑South region, creating new career opportunities for professionals who are passionate about delivering superior service and safeguarding policyholder interests. This role contributes directly to Leadway’s mission of providing reliable protection and fostering trust among Nigerians, making it an ideal platform for ambitious insurance professionals seeking to make a meaningful impact.

Job Overview

The Insurance Claims Manager will lead the Calabar claims team, overseeing the end‑to‑end processing of insurance claims, ensuring compliance with regulatory standards, and maintaining high levels of customer satisfaction. This position reports to the Regional Claims Director and collaborates closely with underwriting, legal, and finance departments to resolve complex claims efficiently. The role involves strategic planning, performance monitoring, and continuous improvement of claims handling procedures. By leveraging data analytics and industry best practices, the manager will drive operational excellence, reduce claim cycle times, and support Leadway’s broader objectives of profitability and market leadership. For more information about Leadway and its career opportunities, visit Nigeria Job Search.

Key Responsibilities

• Supervise and mentor a team of claims adjusters, ensuring timely and accurate claim assessments.
• Develop and enforce claims handling policies that align with Nigerian insurance regulations and Leadway’s internal standards.
• Conduct complex claim investigations, negotiate settlements, and coordinate with legal counsel when necessary.
• Monitor key performance indicators (KPIs) such as claim turnaround time, loss ratios, and customer satisfaction scores.
• Implement process improvements and automation tools to enhance efficiency and reduce operational costs.
• Collaborate with underwriting to identify emerging risk trends and provide feedback for product development.
• Prepare detailed reports for senior management and regulatory bodies, highlighting claim trends and financial impacts.
• Ensure proper documentation and archiving of all claim files in compliance with data protection laws.
• Lead training sessions for the claims team on new policies, systems, and industry best practices.

Required Skills

• Strong analytical and problem‑solving abilities with a keen eye for detail.
• Excellent negotiation and conflict‑resolution skills.
• Proficiency in claims management software and Microsoft Office Suite.
• Effective communication skills, both written and verbal, for interacting with policyholders, brokers, and internal stakeholders.
• Leadership qualities with experience in team development and performance management.
• Knowledge of Nigerian insurance law, NAICOM guidelines, and industry standards.

Education

A bachelor’s degree in Finance, Business Administration, Law, or a related discipline is required. Professional certifications such as Chartered Insurance Institute (CII) qualifications or Certified Insurance Claims Professional (CICP) are highly desirable.

Experience

Applicants must have a minimum of five years of progressive experience in insurance claims handling, with at least two years in a supervisory or managerial capacity. Experience in both life and general insurance lines is advantageous.

Salary

The compensation package ranges from NGN 3,000,000 to NGN 5,000,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a pension scheme.

Benefits

• Comprehensive health and life insurance coverage.
• Retirement savings plan with employer contributions.
• Annual performance bonus tied to claim efficiency metrics.
• Paid annual leave and statutory holidays.
• Company‑sponsored transportation allowance for daily commute.

Training

• On‑boarding program covering Leadway’s claims processes, systems, and compliance framework.
• Continuous professional development workshops on advanced claims investigation techniques.
• Access to industry conferences and certification courses.

Working Environment

The Calabar office offers a modern, collaborative workspace equipped with the latest claims management technology. Employees enjoy a supportive culture that values integrity, teamwork, and innovation. Flexible working arrangements are available, and the office is located within easy reach of major transport routes, providing a convenient commute for staff.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Leadway Careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview.

Equal Opportunity Statement

Leadway Assurance Plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.