Customer Support Representative – Digital Banking Services

Customer Service Officer, Customer Support Executive
Kano, Ibadan, Gombe, Abuja, Abeokuta
June 22, 2026
Full Time
Urgent
Apply Now

Job Description

Customer Support Representative Job in Nigeria

Company: Moniepoint Inc.
Location: Lagos, Nigeria
Department: Customer Experience & Support
Employment Type: Full-Time
Industry: Financial Technology (FinTech)
Work Model: Hybrid / On-site
Salary: NGN 350,000 – NGN 550,000 per month (based on qualifications and experience)
Application Deadline: Open Until Filled

About the Company

Moniepoint Inc. is one of Nigeria’s leading financial technology companies, providing digital banking, payment processing, business management tools, and financial services to millions of customers across Africa. The company has established itself as a major player in the fintech sector through innovation, customer-centric solutions, and operational excellence.

For additional career opportunities, candidates may also explore:
post jobs in Nigeria

Position Summary

We are seeking a highly motivated Customer Support Representative to deliver exceptional service experiences to customers through phone, email, live chat, and digital communication channels. The successful candidate will resolve inquiries efficiently, maintain accurate records, and contribute to continuous customer satisfaction improvement initiatives.

This opportunity is ideal for candidates searching for Customer Support Representative jobs in Nigeria, customer service jobs in Lagos, and customer experience careers in Nigeria.

Key Responsibilities

  • Provide professional assistance through inbound and outbound customer interactions.
  • Handle customer complaints, inquiries, account-related concerns, and service requests.
  • Deliver excellent customer service while maintaining company service standards.
  • Maintain detailed records using CRM software and ticket management systems.
  • Escalate complex cases to relevant departments for timely resolution.
  • Support customers through email, chat, social media, and telephone channels.
  • Monitor service-level agreements and response-time targets.
  • Assist with onboarding and customer education initiatives.
  • Maintain strong product knowledge of digital banking and payment solutions.
  • Generate reports and document recurring customer issues.
  • Participate in quality assurance and customer feedback programs.
  • Collaborate with technical and operations teams to improve customer experience.

Required Qualifications

  • Bachelor’s Degree, HND, or equivalent qualification in Business Administration, Communications, Marketing, or related fields.
  • Strong written and verbal communication skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency in Microsoft Office Suite and customer support tools.
  • Ability to multitask in a fast-paced environment.
  • Strong attention to detail and organizational skills.

Experience Requirements

  • Fresh graduates are encouraged to apply.
  • 1–3 years of experience in customer support, call center operations, client relationship management, or customer success is advantageous.
  • Previous experience within fintech, banking, telecommunications, or e-commerce sectors is preferred.

Training & Development

Successful candidates will receive:

  • Comprehensive onboarding program.
  • Customer service excellence certification training.
  • CRM and ticketing platform training.
  • Digital banking product knowledge workshops.
  • Communication and conflict-resolution coaching.
  • Leadership and career advancement development opportunities.
  • Ongoing professional development programs.

Benefits

  • Competitive salary package.
  • Performance-based incentives.
  • Health insurance coverage.
  • Paid annual leave.
  • Pension contributions.
  • Employee wellness initiatives.
  • Professional certification sponsorship opportunities.
  • Career growth within a fast-growing fintech organization.

Frequently Searched Career Opportunities

Professionals interested in this position often search for:

jobs in Nigeria, jobs in Lagos, customer support jobs in Nigeria, customer service jobs in Lagos, customer care representative jobs, call center jobs in Nigeria, customer experience jobs, client support jobs in Nigeria, fintech jobs in Nigeria, customer relations jobs, and customer service representative jobs in Nigeria.

Candidates interested in regional opportunities may also visit:
post jobs in Kenya

Applicants exploring international career options can review:
post jobs in Morocco

Additional employment opportunities across Southern Africa are available at:
post jobs in Zambia

Application Process

Qualified candidates should submit an updated CV, educational certificates, and a brief cover letter highlighting their customer service experience, communication skills, and ability to deliver outstanding customer satisfaction.

Join a dynamic team and help shape the future of digital financial services while building a rewarding career in customer support.