E-commerce Operations Manager Job Vacancy in Katsina, Nigeria – E-commerce & Retail

Job Description

Position:E-commerce Operations Manager

Company:Jumia Nigeria

Location:Katsina, Nigeria

Experience:5-7 years

Education:Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type:Full-time

Industry:E-commerce & Retail

Department:Operations

Salary:₦2,500,000 – ₦4,000,000 per annum

Vacancies:1

Company Overview

Jumia Nigeria is the leading online marketplace in Africa, connecting millions of consumers with a vast range of products from electronics to fashion, home goods, and groceries. Established in 2012, Jumia has grown rapidly, leveraging cutting‑edge technology, robust logistics networks, and a customer‑centric approach to become the go‑to destination for online shopping in Nigeria. As part of the broader Jumia Group, the company operates across 14 African countries, offering unparalleled career opportunities for professionals seeking to shape the future of digital commerce. With a commitment to innovation, sustainability, and inclusive growth, Jumia Nigeria continues to expand its footprint, creating jobs and driving economic development across the nation.

Job Overview

The E‑commerce Operations Manager will lead the end‑to‑end operational processes that ensure seamless order fulfillment, inventory management, and delivery excellence for Jumia’s platform in the North‑West region, with a focus on Katsina. This role is pivotal in optimizing supply chain efficiency, enhancing customer satisfaction, and driving scalable growth. The successful candidate will collaborate with cross‑functional teams, including technology, marketing, and finance, to implement data‑driven strategies that improve operational performance and support Jumia’s mission of delivering a world‑class online shopping experience. For more information about Jumia’s vision and values, visit our career portal.

Key Responsibilities

• Oversee daily order processing, ensuring timely picking, packing, and dispatch across all product categories.
• Manage inventory levels, forecast demand, and coordinate with suppliers to maintain optimal stock availability.
• Develop and implement SOPs for warehouse operations, returns handling, and last‑mile delivery.
• Analyze operational metrics such as order cycle time, fulfillment accuracy, and delivery success rates, and drive continuous improvement initiatives.
• Lead a team of warehouse supervisors, logistics coordinators, and customer service agents, fostering a high‑performance culture.
• Collaborate with the technology team to integrate automation tools, warehouse management systems, and data analytics platforms.
• Ensure compliance with safety regulations, quality standards, and Jumia’s internal policies.
• Prepare regular performance reports for senior leadership, highlighting key achievements and areas for enhancement.
• Partner with the marketing department to align promotional campaigns with inventory capacity and logistics capabilities.
• Drive cost‑optimization strategies, negotiating with third‑party logistics providers and evaluating alternative delivery models.

Required Skills

• Strong leadership and people‑management abilities with a track record of building effective operational teams.
• Excellent analytical skills, proficient in using data to inform decisions and improve processes.
• In‑depth knowledge of e‑commerce fulfillment, warehouse management, and last‑mile logistics.
• Proficiency with ERP/WMS systems and Microsoft Office Suite, especially Excel.
• Exceptional communication and stakeholder‑management skills.
• Ability to thrive in a fast‑paced, technology‑driven environment.
• Problem‑solving mindset with a focus on customer satisfaction.
• Understanding of Nigerian market dynamics, especially in the North‑West region.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. A Master’s degree or relevant professional certifications (e.g., APICS, PMP) are advantageous.

Experience

Minimum of 5‑7 years of progressive experience in e‑commerce operations, logistics, or supply chain management, with at least 2 years in a supervisory or managerial role. Experience within a fast‑growing online marketplace or retail environment is highly preferred.

Salary

The compensation package ranges from ₦2,500,000 to ₦4,000,000 per annum, commensurate with experience and qualifications. The package includes performance‑based bonuses and other incentives.

Benefits

• Health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee discount on Jumia platform purchases.
• Flexible working arrangements and remote work options where applicable.

Training

• Comprehensive onboarding program covering Jumia’s systems, culture, and operational standards.
• Continuous learning opportunities through workshops, webinars, and certifications in logistics and e‑commerce.
• Leadership development tracks for high‑potential managers.

Working Environment

Jumia Nigeria offers a dynamic, inclusive, and collaborative workplace where innovation is encouraged. Employees work in modern office spaces equipped with the latest technology, and have access to a supportive network of colleagues across Africa. The company promotes work‑life balance, diversity, and a culture of continuous improvement.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the online application portal. Shortlisted applicants will be contacted for an initial virtual interview, followed by assessment tasks and a final face‑to‑face interview with senior leadership.

Equal Opportunity Statement

Jumia Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment.