Hospitality Operations Manager Job Vacancy in Abuja, Nigeria – Hospitality and Tourism

Job Description

Position: Hospitality Operations Manager

Company: Radisson Blu Hotel

Location: Abuja, Nigeria

Experience: 5-7 years

Education: Bachelor’s Degree in Hospitality Management or Business Administration

Employment Type: Full-time

Industry: Hospitality and Tourism

Department: Operations

Salary: SSP 850,000 – SSP 1,200,000

Vacancies: 1

Company Overview

Radisson Blu Hotel is a world-renowned leader in the luxury hospitality sector, providing exceptional service and unparalleled comfort to travelers across the globe. Our commitment to excellence ensures that every guest experiences a seamless and memorable stay. As part of our expanding footprint in West Africa, we are looking for dedicated professionals to join our team in Nigeria. We pride ourselves on creating a culture of warmth, care, and professionalism, making us one of the top destinations for career opportunities in Nigeria for those seeking high-level management roles.

We operate with a focus on international standards, ensuring that our facilities, service, and staff reflect the premium quality associated with the Radisson brand. By joining us, you become part of a global network of hospitality experts dedicated to redefining luxury service standards.

Job Overview

The Hospitality Operations Manager will play a critical role in ensuring the smooth and efficient running of our Abuja facility. This position requires a strategic thinker who can manage diverse teams, optimize operational workflows, and maintain the highest standards of guest satisfaction. You will oversee various departments, including front desk, housekeeping, and food and beverage, to ensure a cohesive guest experience. This is a premier job vacancy in Nigeria for an experienced leader capable of driving operational excellence in a fast-paced, luxury environment.

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Key Responsibilities

• Oversee daily operations across all hotel departments to ensure compliance with international luxury standards.
• Manage and mentor department heads to foster a culture of high performance and guest-centric service.
• Monitor financial performance, manage operational budgets, and implement cost-control measures.
• Implement rigorous quality control protocols to ensure facility maintenance and hygiene standards are met.
• Analyze guest feedback and implement strategic improvements to enhance the overall customer experience.
• Coordinate with procurement and supply chain teams to ensure seamless inventory management.

Required Skills

• Advanced leadership and team management capabilities in a high-pressure environment.
• Exceptional communication and interpersonal skills for interacting with international clientele.
• Strong financial acumen and experience in budgetary management and forecasting.
• Proficiency in Property Management Systems (PMS) and advanced hospitality software.
• Strategic problem-solving skills and the ability to make rapid decisions under pressure.

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Education

A minimum of a Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a related field is mandatory. Professional certifications in hospitality management or hotel operations are highly preferred.

Experience

Candidates must possess at least 5 to 7 years of progressive experience in hotel operations, with at least 3 years in a supervisory or managerial capacity within a 4-star or 5-star hotel environment. Proven track record of managing large teams and achieving operational KPIs is essential.

Salary

The monthly salary for this position is competitive and ranges from SSP 850,000 to SSP 1,200,000, depending on the candidate’s experience and expertise.

Benefits

• Comprehensive health insurance and wellness programs.
• Performance-based annual bonuses.
• Subsidized meals and staff accommodation options.
• Opportunities for international transfers within the Radisson group.

Training

• Continuous professional development through Radisson Academy.
• Leadership and management training workshops.
• Specialized service excellence and luxury hospitality training.

Working Environment

The working environment is dynamic, professional, and highly interactive. You will be expected to work flexible hours, including weekends and holidays, to meet the needs of our international guests. We offer a sophisticated and high-energy workplace that encourages innovation and excellence.

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Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. We are currently hiring in Nigeria and look forward to reviewing applications from qualified professionals.

Equal Opportunity Statement

Radisson Blu Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or nationality.