Hospitality Operations Manager Job Vacancy in Calabar, Nigeria – Hospitality and Tourism

Job Description

Position: Hospitality Operations Manager

Company: Radisson Hotel Group

Location: Calabar, Nigeria

Experience: 5-7 years

Education: Bachelor’s Degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality and Tourism

Department: Operations

Vacancies: 1

Company Overview

Radisson Hotel Group is a global leader in the hospitality sector, dedicated to providing exceptional guest experiences through world-class service and innovative management practices. As a premier brand in the international market, we pride ourselves on our commitment to excellence, luxury, and guest satisfaction. Our presence in Africa is growing rapidly, and we are looking for top-tier talent to join our mission of redefining luxury travel. We offer a dynamic environment where professionals can thrive and advance their careers. For those seeking Nigeria Jobs, our organization provides a platform for significant professional growth and international exposure.

Job Overview

We are seeking a highly organized and proactive Hospitality Operations Manager to oversee the daily activities of our premium facility in Calabar. This role is critical to ensuring that every guest receives the highest standard of service that the Radisson brand is known for. You will be responsible for coordinating various departments, including front office, housekeeping, and food and beverage, to ensure seamless operations. This is a high-impact role that requires a blend of strategic planning and hands-on management. If you are looking for Career Opportunities in Nigeria, this position offers a unique chance to lead a diverse team in a fast-paced, luxury environment. You will play a pivotal role in maintaining our reputation for excellence while driving operational efficiency and profitability.

Key Responsibilities

• Oversee daily operations across all departments to ensure consistent service delivery.
• Implement and monitor standard operating procedures (SOPs) to maintain brand integrity.
• Manage departmental budgets and control operational costs effectively.
• Lead, mentor, and train staff to achieve high performance and guest satisfaction.
• Coordinate with vendors and suppliers to ensure timely delivery of services and goods.
• Resolve guest complaints and issues promptly to ensure a positive experience.
• Monitor facility maintenance and ensure all equipment is in optimal working condition.

Required Skills

• Advanced leadership and team management capabilities.
• Exceptional communication and interpersonal skills.
• Strong financial acumen and budget management skills.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Problem-solving skills in high-pressure environments.
• Deep understanding of hospitality industry standards and regulations.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a related field is mandatory. Professional certifications in hospitality management are highly desirable.

Experience

Candidates must possess a minimum of 5 to 7 years of experience in hospitality operations, with at least 3 years in a supervisory or managerial role within a luxury hotel setting. Proven track record of managing large teams and optimizing operational workflows is essential for success in this role.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive health insurance and wellness programs.
• Performance-based annual bonuses.
• Opportunities for international transfers within the group.
• Paid time off and professional development leave.

Training

• Continuous leadership development programs.
• Brand-specific service excellence training.
• Advanced hospitality technology workshops.

Working Environment

The working environment is professional, fast-paced, and highly interactive. You will work closely with various stakeholders and lead a diverse team of professionals. This role requires flexibility in working hours, including weekends and holidays, to meet the needs of our guests. For more information on Employment in Nigeria, please stay tuned to our updates.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. We are looking for individuals who demonstrate a passion for service and a commitment to excellence. Please note that only shortlisted candidates will be contacted for interviews. This is a premier Job Vacancy in Nigeria for dedicated professionals.

Equal Opportunity Statement

Radisson Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs, without regard to race, religion, color, national origin, gender, sexual orientation, age, or disability status. We are actively Hiring in Nigeria and welcome applications from all qualified candidates.