E-commerce Platform Operations Manager Job Vacancy in Lagos, Nigeria – E-commerce & Retail

Job Description

Position: E-commerce Platform Operations Manager

Company: Jumia Nigeria

Location: Lagos, Nigeria

Experience: 5-7 years in e‑commerce operations, platform management, and logistics coordination

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field; Master’s preferred

Employment Type: Full‑time

Industry: E‑commerce & Retail

Department: Operations

Salary: NGN 2,500,000 – NGN 3,500,000 per annum

Vacancies:1

Company Overview

Jumia Nigeria is the leading online marketplace in Africa, connecting millions of customers with a vast selection of products across categories such as electronics, fashion, home goods, and groceries. As part of the Jumia Group, the company operates in more than 10 African countries, driving digital transformation and fostering inclusive economic growth. With a strong commitment to innovation, customer satisfaction, and sustainable business practices, Jumia offers a dynamic environment where talent thrives and career paths are accelerated. This role contributes directly to Jumia’s mission of making commerce accessible to all Nigerians, reinforcing its position as a top employer for Nigeria Jobs and a catalyst for Jobs in Nigeria.

Job Overview

The E‑commerce Platform Operations Manager will lead the end‑to‑end operational excellence of Jumia’s online marketplace platform. Reporting to the Head of Operations, you will oversee order fulfillment, inventory synchronization, vendor onboarding, and customer experience initiatives. Your strategic oversight will ensure seamless integration between technology, logistics partners, and internal teams, driving efficiency, scalability, and profitability. This is a pivotal role for anyone seeking Career Opportunities in Nigeria within a fast‑growing tech‑driven retail environment.

Key Responsibilities

• Design, implement, and continuously improve operational workflows for order processing, dispatch, and returns.
• Collaborate with engineering, product, and data analytics teams to enhance platform performance, reduce latency, and improve user experience.
• Manage relationships with third‑party logistics providers, ensuring service level agreements are met and cost efficiencies are achieved.
• Lead cross‑functional projects that optimize inventory visibility, demand forecasting, and stock replenishment across multiple fulfillment centers.
• Develop and monitor key performance indicators (KPIs) such as order cycle time, fulfillment accuracy, and customer satisfaction scores.
• Drive root‑cause analysis for operational bottlenecks and implement corrective actions.
• Mentor and coach a team of operations analysts, supervisors, and coordinators, fostering a culture of continuous improvement.
• Ensure compliance with local regulations, tax requirements, and safety standards related to e‑commerce operations.

Required Skills

• Strong analytical mindset with proficiency in data‑driven decision making and KPI tracking.
• Excellent project management abilities, capable of handling multiple initiatives simultaneously.
• Deep understanding of e‑commerce platforms, order lifecycle, and logistics ecosystems.
• Effective communication and stakeholder management skills, both internal and external.
• Proficiency with ERP and OMS tools; experience with platforms such as SAP, Oracle NetSuite, or custom solutions is a plus.
• Leadership experience with a track record of building high‑performing teams.
• Adaptability to fast‑changing environments and a passion for innovation.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Candidates with a Master’s degree or relevant professional certifications (e.g., PMP, CSCP) will be given preference.

Experience

Applicants must have 5‑7 years of progressive experience in e‑commerce operations, marketplace management, or logistics coordination, preferably within a high‑growth technology or retail company. Prior exposure to the Nigerian market and familiarity with local consumer behavior are advantageous.

Salary

The compensation package ranges from NGN 2,500,000 to NGN 3,500,000 per annum, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.

Benefits

• Comprehensive health and dental coverage.
• Annual performance bonus tied to operational targets.
• Professional development allowance and access to Jumia’s internal learning portal.
• Flexible working hours and remote‑work options where applicable.
• Employee stock purchase program.
• Paid parental leave and generous vacation policy.

Training

• Onboarding program covering Jumia’s platform architecture, SOPs, and compliance standards.
• Leadership development workshops focused on strategic thinking and people management.
• Continuous upskilling through partnerships with industry experts and online courses.

Working Environment

Jumia offers a collaborative, inclusive, and technology‑focused workplace located in the vibrant business district of Lagos. The office features modern workspaces, meeting rooms equipped with video‑conferencing tools, and dedicated breakout areas for creativity and networking. Employees enjoy a culture that celebrates diversity, encourages innovation, and supports work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience via the Jumia Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Jumia Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that is shaping the future of commerce in Nigeria.