Retail Store Operations Manager Job Vacancy in Kaduna, Nigeria – Retail & Consumer Goods

Job Description

Position:Retail Store Operations Manager

Company:Konga Nigeria

Location:Kaduna, Nigeria

Experience:5+ years in retail operations management

Education:Bachelor’s degree in Business Administration, Retail Management or related field

Employment Type:Full-time

Industry:Retail & Consumer Goods

Department:Store Operations

Salary:₦2,500,000 – ₦3,500,000 per annum

Vacancies:1

Company Overview

Konga Nigeria is one of the leading e‑commerce and retail platforms in West Africa, offering a wide range of products from electronics to fashion, home goods and groceries. Established in 2012, Konga has grown rapidly by combining a robust online marketplace with a network of physical stores across major Nigerian cities. The company is committed to delivering seamless shopping experiences, leveraging technology, data analytics, and a customer‑centric culture. As part of its expansion strategy, Konga is investing heavily in brick‑and‑mortar retail stores to complement its digital presence, creating new career opportunities for professionals who thrive in dynamic, fast‑paced environments. This role contributes directly to Konga’s mission of becoming the most trusted retail brand in Nigeria while supporting the broader goal of job creation and economic development in the region. The position also aligns with national priorities for digital transformation and retail sector growth, making it an attractive opportunity for candidates seeking impact and advancement.

Job Overview

The Retail Store Operations Manager will be responsible for overseeing all aspects of store performance in Kaduna, ensuring operational excellence, high customer satisfaction, and achievement of sales targets. Reporting to the Regional Operations Director, you will lead a team of store managers, supervisors, and frontline staff, driving initiatives that improve efficiency, inventory accuracy, and visual merchandising standards. This role requires a strategic mindset, strong analytical skills, and the ability to motivate teams in a multicultural environment. You will also collaborate closely with Konga’s corporate functions such as Marketing, Supply Chain, Finance, and Human Resources to align store activities with corporate objectives. For more information about Konga’s career portal, visit https://nigeriajobsearch.com.

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Key Responsibilities

• Lead daily store operations, ensuring compliance with Konga’s SOPs, health and safety standards, and local regulations.
• Develop and execute sales strategies to achieve monthly and annual revenue targets.
• Manage inventory control processes, including stock replenishment, shrinkage reduction, and accurate reporting.
• Coach, mentor, and evaluate store managers and staff, fostering a high‑performance culture.
• Analyze store performance metrics, prepare reports for senior leadership, and implement corrective actions.
• Coordinate with the Marketing team to execute promotional campaigns and visual merchandising plans.
• Oversee loss prevention initiatives and conduct regular audits to safeguard assets.
• Ensure excellent customer service standards, handling escalations and feedback promptly.

Required Skills

• Strong leadership and people management abilities with a track record of building effective teams.
• Excellent analytical and problem‑solving skills, proficient in using retail management software and MS Excel.
• Outstanding communication and interpersonal skills, capable of engaging with diverse stakeholders.
• Deep understanding of retail operations, supply chain logistics, and merchandising principles.
• Ability to work under pressure, meet tight deadlines, and adapt to changing market conditions.
• Proficiency in budgeting, P&L management, and cost‑control techniques.

Education

A Bachelor’s degree in Business Administration, Retail Management, Commerce or a related discipline is required. Candidates with additional certifications in Retail Management, Supply Chain, or Project Management will be given preference.

Experience

Minimum of five (5) years of progressive experience in retail store management or operations, preferably within a multi‑store environment. Experience in e‑commerce integration, omni‑channel retail, or fast‑moving consumer goods (FMCG) is highly desirable.

Salary

The compensation package ranges from ₦2,500,000 to ₦3,500,000 per annum, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings scheme.

Benefits

• Competitive salary with quarterly performance bonuses.
• Comprehensive health and life insurance coverage.
• Retirement savings plan (Pension).
• Employee discount on Konga products and services.
• Paid annual leave and statutory holidays.
• Transportation allowance for commuting.

Training

• On‑boarding program covering Konga’s culture, systems, and operational standards.
• Leadership development workshops and mentorship opportunities.
• Continuous learning through e‑learning platforms and industry conferences.
• Certification support for retail and supply chain courses.

Working Environment

Konga offers a vibrant, inclusive workplace that blends technology with retail expertise. The Kaduna store operates in a modern retail space equipped with state‑of‑the‑art point‑of‑sale systems, inventory management tools, and a collaborative team environment. Employees enjoy a supportive culture that values innovation, diversity, and work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through Konga’s online career portal. Applications will be screened by the Talent Acquisition team, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Kaduna store. Please ensure all documents are in PDF format and do not exceed 2 MB.

Equal Opportunity Statement

Konga Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.