Digital Banking Product Analyst Job Vacancy in Damaturu, Nigeria – Banking & Financial Services

Job Description

Position: Digital Banking Product Analyst

Company: First Bank of Nigeria Limited

Location: Damaturu, Nigeria

Experience: 3-5 years

Education: Bachelor’s degree in Finance, Business Administration, Economics or related field

Employment Type: Full-time

Industry: Banking & Financial Services

Department: Digital Banking

Salary: NGN 2,500,000 – NGN 4,000,000 per annum

Vacancies:1

Company Overview

First Bank of Nigeria Limited, founded in 1894, is one of the oldest and most respected financial institutions in Africa. With a presence in over 20 countries and a robust network of branches across Nigeria, the bank delivers comprehensive banking solutions to individuals, SMEs, and large corporations. The institution is renowned for its commitment to innovation, financial inclusion, and sustainable growth, consistently ranking among the top banks in Nigeria. As part of its digital transformation agenda, First Bank invests heavily in cutting‑edge technology platforms, mobile banking applications, and data‑driven product development to meet the evolving needs of its customers. The bank’s culture promotes integrity, teamwork, and continuous learning, making it an attractive destination for ambitious professionals seeking career advancement in the financial sector. By joining First Bank, you become part of a legacy that drives economic development while embracing modern digital banking trends, positioning yourself at the forefront of Nigeria Jobs and Career Opportunities in Nigeria.

Job Overview

The Digital Banking Product Analyst will play a pivotal role in shaping the bank’s digital product portfolio, focusing on mobile and online banking solutions that enhance customer experience and drive adoption. Reporting to the Head of Digital Banking, you will collaborate with cross‑functional teams including UX designers, developers, marketing, risk, and compliance to define product requirements, conduct market research, and analyze performance metrics. This role is essential for translating customer insights into actionable product enhancements, ensuring that First Bank remains competitive in the fast‑moving digital finance landscape. The analyst will also monitor industry trends, regulatory changes, and competitor offerings to recommend strategic initiatives that align with the bank’s growth objectives. This position offers a unique opportunity to influence the future of digital banking in Nigeria, contributing directly to the bank’s mission of delivering innovative, secure, and user‑friendly financial services.

For more information about First Bank’s digital initiatives, visit https://nigeriajobsearch.com/.

Key Responsibilities

• Gather and analyze customer feedback, usage data, and market trends to identify opportunities for new digital banking products or enhancements.
• Develop detailed product requirement documents, user stories, and functional specifications for mobile and online banking features.
• Collaborate with UI/UX designers to ensure intuitive and accessible user interfaces that meet regulatory standards.
• Work closely with development teams to prioritize backlog items, track progress, and ensure timely delivery of product releases.
• Conduct competitive analysis and benchmark studies to keep First Bank’s digital offerings ahead of industry standards.
• Monitor key performance indicators (KPIs) such as adoption rates, transaction volumes, and customer satisfaction scores, providing regular reports to senior management.
• Assist in the creation of go‑to‑market strategies, including launch plans, promotional campaigns, and training materials for branch staff.
• Ensure compliance with Central Bank of Nigeria (CBN) digital banking regulations and internal risk policies throughout the product lifecycle.

Required Skills

• Strong analytical abilities with proficiency in data visualization tools (e.g., Power BI, Tableau) and Excel.
• Excellent written and verbal communication skills for stakeholder engagement and documentation.
• Knowledge of digital banking platforms, mobile app development cycles, and API integrations.
• Ability to translate business needs into technical specifications and user stories.
• Understanding of financial regulations, cybersecurity best practices, and risk management in digital finance.
• Project management experience, preferably with Agile or Scrum methodologies.
• Customer‑centric mindset with a passion for improving user experience.

Education

A minimum of a Bachelor’s degree in Finance, Business Administration, Economics, Computer Science, or a related discipline is required. Professional certifications such as Certified Business Analysis Professional (CBAP) or Agile Scrum Master are advantageous but not mandatory.

Experience

Candidates should possess 3 to 5 years of experience in product analysis, digital product management, or related roles within the banking or financial services sector. Prior exposure to mobile banking, fintech solutions, or digital transformation projects will be highly valued.

Salary

The compensation package ranges from NGN 2,500,000 to NGN 4,000,000 per annum, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and retirement benefits.

Benefits

• Comprehensive health and medical insurance for employee and dependents.
• Retirement savings plan with employer contributions.
• Annual performance bonus linked to individual and bank targets.
• Paid annual leave, sick leave, and public holidays.
• Employee assistance program and wellness initiatives.

Training

• On‑boarding program covering First Bank’s culture, policies, and digital banking ecosystem.
• Continuous professional development courses in product management, data analytics, and fintech innovations.
• Access to industry conferences, webinars, and certification sponsorships.

Working Environment

First Bank offers a collaborative, inclusive, and technology‑driven workplace located in a modern office in Damaturu. Employees benefit from flexible working arrangements, state‑of‑the‑art infrastructure, and a supportive team environment that encourages creativity and knowledge sharing. The bank’s commitment to diversity and inclusion ensures that all staff feel valued and empowered to contribute to the organization’s success.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the First Bank careers portal. Applications will be screened by the Talent Acquisition team, and shortlisted candidates will be invited for an initial virtual interview followed by a technical assessment and final interview with senior leadership.

Equal Opportunity Statement

First Bank of Nigeria Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.