Retail Banking Transformation Lead Job Vacancy in Benin City, Nigeria – Banking & Financial Services

Job Description

Position:Retail Banking Transformation Lead

Company:Guaranty Trust Bank (GTBank)

Location:Benin City, Nigeria

Experience:8-12 years

Education:Bachelor’s degree in Business, Finance, or related field

Employment Type:Full-time

Industry:Banking & Financial Services

Department:Retail Banking

Salary:₦2,500,000 – ₦3,500,000 per month

Vacancies:1

Company Overview

Guaranty Trust Bank, popularly known as GTBank, is a leading African financial institution with a strong presence across Nigeria and several other African markets. Established in 1990, GTBank has built a reputation for innovative banking solutions, robust risk management, and a customer‑centric culture. The bank’s commitment to digital transformation, financial inclusion, and sustainable growth has positioned it as a top employer for ambitious professionals seeking dynamic career pathways. As part of its ongoing expansion, GTBank continuously invests in talent that can drive change, making it a prime destination for Nigeria Jobs and a catalyst for Career Opportunities in Nigeria.

Job Overview

The Retail Banking Transformation Lead will spearhead the design, implementation, and optimization of end‑to‑end retail banking processes across GTBank’s Benin City operations. Reporting to the Head of Retail Banking Strategy, the role will collaborate with cross‑functional teams to deliver innovative products, enhance customer experience, and ensure operational excellence. This position is central to GTBank’s vision of becoming the most agile and digitally empowered retail bank in the region. For more information about GTBank’s mission and values, visit https://nigeriajobsearch.com/. This role offers a unique platform for professionals looking for challenging Jobs in Nigeria and a chance to contribute to the bank’s strategic growth.

Key Responsibilities

• Develop and execute a comprehensive transformation roadmap for retail banking channels, including branch, digital, and mobile platforms.
• Lead cross‑functional project teams to redesign processes, integrate new technologies, and improve service delivery metrics.
• Analyze customer journey data to identify pain points and implement solutions that enhance satisfaction and loyalty.
• Collaborate with IT, Risk, Compliance, and Marketing to ensure seamless rollout of new products and services.
• Establish performance dashboards and KPIs to monitor transformation progress and report outcomes to senior leadership.
• Drive change management initiatives, including stakeholder communication, training, and adoption strategies.
• Ensure all transformation activities comply with regulatory requirements and internal governance standards.
• Identify cost‑saving opportunities and operational efficiencies while maintaining high service quality.

Required Skills

• Strong strategic thinking with proven ability to lead large‑scale transformation programs.
• Excellent analytical and problem‑solving skills, with proficiency in data‑driven decision making.
• Deep understanding of retail banking products, digital channels, and customer experience design.
• Exceptional communication and stakeholder management abilities.
• Project management certification (PMP, PRINCE2) or equivalent experience.
• Proficiency in banking software, CRM systems, and data analytics tools.
• Ability to work in a fast‑paced, results‑oriented environment.

Education

A Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline is required. A Master’s degree or MBA is highly desirable and will be considered an advantage.

Experience

Applicants must have 8‑12 years of progressive experience in retail banking, preferably with a focus on transformation, digital innovation, or process improvement. Prior experience in a leadership role within a major Nigerian or multinational bank is essential.

Salary

The successful candidate will receive a competitive monthly salary ranging from ₦2,500,000 to ₦3,500,000, commensurate with experience and qualifications, along with performance‑based bonuses.

Benefits

• Health insurance covering employee and dependents.
• Retirement savings plan with employer contributions.
• Annual performance bonus and profit‑sharing schemes.
• Paid annual leave, sick leave, and public holidays.
• Employee assistance program and wellness initiatives.

Training

• Comprehensive onboarding program covering GTBank’s culture, systems, and compliance standards.
• Access to continuous professional development courses, certifications, and leadership workshops.
• Mentorship from senior executives and exposure to regional transformation projects.

Working Environment

GTBank offers a collaborative, inclusive, and technology‑driven workplace where innovation is encouraged. The Benin City office provides modern facilities, flexible working arrangements, and a supportive team culture that values diversity and professional growth.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the GTBank careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. Please ensure all documents are uploaded in PDF format.

Equal Opportunity Statement

Guaranty Trust Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and meritocracy, supporting Employment in Nigeria for all qualified professionals.