Freight Operations Coordinator Job Vacancy in Enugu, Nigeria – Logistics – Freight Forwarding

Job Description

Position:Freight Operations Coordinator

Company:DHL Global Forwarding Nigeria

Location:Enugu, Nigeria

Experience:2-4 years in logistics or freight operations

Education:Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration or related field

Employment Type:Full-time

Industry:Logistics – Freight Forwarding

Department:Operations

Salary:₦1,500,000 – ₦2,500,000 per annum

Vacancies:1

Company Overview

DHL Global Forwarding Nigeria is a leading provider of international air and ocean freight services, customs brokerage, and supply chain solutions. As part of the DHL Group, the company leverages a global network that spans more than 220 countries and territories, delivering reliable and innovative logistics solutions to businesses of all sizes. With a strong commitment to sustainability, technology integration, and customer centricity, DHL has become a trusted partner for enterprises seeking efficient movement of goods across borders. The Enugu office serves as a strategic hub for the southeastern region of Nigeria, supporting both domestic distribution and cross‑border shipments to neighboring West African markets. Joining DHL means becoming part of a diverse, inclusive, and forward‑thinking workforce that values continuous learning, safety, and operational excellence. This role contributes directly to DHL’s mission of connecting people and improving lives through seamless logistics, making it an exciting opportunity for professionals looking to advance their careers in a dynamic, global environment.

Job Overview

The Freight Operations Coordinator will play a pivotal role in managing end‑to‑end freight processes, ensuring timely and cost‑effective movement of shipments for DHL’s clients in Nigeria and the broader West African region. Reporting to the Operations Manager, the coordinator will coordinate with internal teams, external carriers, customs authorities, and customers to facilitate smooth cargo handling, documentation, and compliance. This position offers a unique blend of operational oversight, customer interaction, and process optimization, making it an ideal stepping stone for individuals aspiring to senior logistics management roles. The role is central to DHL’s commitment to delivering superior service quality, and it directly supports the company’s growth objectives in the fast‑expanding Nigerian logistics market. Candidates will gain exposure to advanced freight management systems, international trade regulations, and best practices in supply chain resilience.

For more information about DHL’s career pathways and the broader logistics landscape in Nigeria, visit Nigeria Job Search.

Key Responsibilities

• Coordinate and monitor inbound and outbound freight shipments, ensuring adherence to schedules and service level agreements.
• Prepare, verify, and process all required shipping documentation, including commercial invoices, packing lists, and customs declarations.
• Liaise with carriers, freight forwarders, and customs brokers to resolve any issues that may arise during transit.
• Track shipment status using DHL’s proprietary logistics platforms and provide real‑time updates to customers.
• Analyze freight costs and recommend cost‑saving measures without compromising service quality.
• Ensure compliance with Nigerian import/export regulations, as well as international trade agreements.
• Collaborate with the sales and customer service teams to address client inquiries and improve overall satisfaction.
• Maintain accurate records of shipment data, performance metrics, and incident reports.
• Participate in continuous improvement initiatives, contributing ideas to streamline processes and enhance operational efficiency.
• Support the preparation of weekly and monthly operational performance reports for senior management.

Required Skills

• Strong knowledge of freight forwarding operations, customs procedures, and international trade regulations.
• Excellent communication and interpersonal skills for effective stakeholder management.
• Proficiency in logistics software (e.g., DHL’s TMS, SAP, or similar platforms) and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Attention to detail and strong organizational abilities to manage multiple shipments simultaneously.
• Problem‑solving orientation, capable of handling unexpected disruptions calmly and efficiently.
• Team player who can collaborate across departments and adapt to a fast‑paced environment.

Education

A Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, International Trade, or a related discipline is required. Professional certifications such as FIATA, IATA, or a Certified International Trade Professional (CITP) designation are advantageous but not mandatory.

Experience

Applicants should have 2‑4 years of hands‑on experience in freight forwarding, logistics coordination, or related supply chain functions. Experience within a multinational logistics provider or exposure to the Nigerian freight market will be considered a strong asset.

Salary

The compensation package ranges from ₦1,500,000 to ₦2,500,000 per annum, commensurate with experience and qualifications. The package includes performance‑based incentives, health insurance, and a retirement savings plan.

Benefits

• Comprehensive health and medical coverage for employees and dependents.
• Retirement savings scheme (Pension).
• Annual performance bonus linked to individual and company targets.
• Professional development allowance for certifications and training.
• Employee assistance program and wellness initiatives.
• Paid annual leave and statutory holidays.

Training

• Onboarding program covering DHL’s global logistics standards, safety protocols, and system tools.
• Continuous learning modules on customs regulations, trade compliance, and advanced freight management.
• Leadership development tracks for high‑potential employees aspiring to managerial roles.

Working Environment

The Enugu office offers a modern, collaborative workspace equipped with state‑of‑the‑art technology and a supportive team culture. Employees benefit from flexible working arrangements, including occasional remote work days, while maintaining a strong on‑site presence to manage operational activities. DHL promotes a safe, inclusive, and diverse workplace where every voice is valued.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the DHL Careers portal. Applications will be screened by the Talent Acquisition team, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment. The recruitment timeline typically spans three to four weeks from submission to final offer.

Equal Opportunity Statement

DHL Global Forwarding Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and meritocracy, ensuring that every qualified candidate receives equal consideration.