Retail Banking Relationship Manager Job Vacancy in Yenagoa, Nigeria – Banking & Financial Services

Job Description

Position:Retail Banking Relationship Manager

Company:First Bank of Nigeria

Location:Yenagoa, Nigeria

Experience:5-7 years

Education:Bachelor’s degree in Business Administration, Finance, or related field

Employment Type:Full-time

Industry:Banking & Financial Services

Department:Retail Banking

Salary:₦200,000 – ₦350,000 per month

Vacancies:1

Company Overview

First Bank of Nigeria, a cornerstone of the Nigerian financial landscape since 1894, delivers comprehensive banking solutions to individuals, SMEs, and large corporations across the nation. With a robust network of branches, digital platforms, and a commitment to financial inclusion, the bank has consistently ranked among the top performers in the West African banking sector. Operating under a strong regulatory framework, First Bank emphasizes innovation, customer centricity, and sustainable growth, making it an attractive employer for professionals seeking dynamic career opportunities in Nigeria. As part of its expansion strategy, the bank is strengthening its presence in the Niger Delta region, focusing on delivering superior retail banking services in Yenagoa and surrounding communities.

Job Overview

The Retail Banking Relationship Manager will serve as the primary point of contact for high‑value retail clients, driving business growth through personalized financial solutions, cross‑selling of products, and exceptional service delivery. This role is pivotal in enhancing customer satisfaction, expanding the bank’s market share, and contributing to the overall profitability of the Yenagoa branch. The successful candidate will work closely with product specialists, credit officers, and digital teams to tailor solutions that meet the evolving needs of individuals and small businesses. For more information about First Bank’s mission and values, visit the official website at https://nigeriajobsearch.com/. This position offers a unique platform to influence the financial wellbeing of the community while advancing your professional trajectory in the banking sector.

Key Responsibilities

• Develop and maintain strong relationships with existing and prospective retail clients, ensuring a deep understanding of their financial goals.
• Identify cross‑selling opportunities for products such as savings accounts, personal loans, mortgages, credit cards, and investment services.
• Conduct comprehensive financial needs assessments and propose tailored solutions that align with client objectives.
• Achieve monthly and quarterly sales targets while adhering to the bank’s risk and compliance policies.
• Collaborate with credit analysts to evaluate loan applications and ensure timely processing.
• Provide proactive after‑sales support, addressing client inquiries and resolving issues promptly.
• Maintain accurate client records in the bank’s CRM system and generate regular performance reports.
• Participate in community outreach programs to promote financial literacy and enhance the bank’s brand visibility in Yenagoa.

Required Skills

• Excellent interpersonal and communication skills with the ability to build trust quickly.
• Strong analytical mindset for assessing client financial statements and creditworthiness.
• Proficiency in digital banking platforms and CRM tools.
• Result‑driven attitude with a proven track record of meeting sales targets.
• Ability to work independently and as part of a multidisciplinary team.
• High level of integrity, professionalism, and adherence to regulatory standards.

Education

A minimum of a Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline is required. Professional certifications such as CFA, CIB, or relevant banking qualifications are advantageous.

Experience

Candidates must possess 5‑7 years of progressive experience in retail banking, relationship management, or sales within the financial services industry. Experience in the Niger Delta region or familiarity with local market dynamics will be considered a strong asset.

Salary

The compensation package ranges from ₦200,000 to ₦350,000 per month, commensurate with experience and performance. A performance‑based incentive structure is also included, rewarding achievement of sales and client satisfaction metrics.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave and statutory holidays.
• Transportation allowance for daily commute.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering bank policies, product knowledge, and compliance.
• Continuous professional development through workshops, webinars, and industry certifications.
• Leadership development tracks for high‑potential employees.

Working Environment

The Yenagoa branch offers a modern, collaborative workspace equipped with the latest banking technology. Employees benefit from a supportive culture that encourages innovation, teamwork, and community engagement. Flexible working arrangements may be considered based on performance and business needs.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their suitability for the role via the First Bank careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview.

Equal Opportunity Statement

First Bank of Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or any other protected characteristic.