Aftermarket Service Manager Job Vacancy in Kaduna, Nigeria – Automotive Manufacturing

Job Description

Position:Aftermarket Service Manager

Company:Toyota Motor Nigeria Ltd.

Location:Kaduna, Nigeria

Experience:5-7 years in automotive service management

Education:Bachelor’s degree in Mechanical Engineering or related field

Employment Type:Full-time

Industry:Automotive Manufacturing

Department:Aftermarket Services

Salary:₦2,500,000 – ₦3,500,000 per annum

Vacancies:1

Company Overview

Toyota Motor Nigeria Ltd. is a leading automotive manufacturer and distributor in Nigeria, renowned for its commitment to quality, innovation, and sustainability. As part of the global Toyota Group, the company brings world‑class vehicle engineering, production excellence, and a strong focus on customer satisfaction to the Nigerian market. Operating from state‑of‑the‑art facilities in Kaduna, Toyota Nigeria supports a robust network of dealers, service centers, and training institutes, creating thousands of jobs and contributing significantly to the nation’s industrial growth. The organization’s core values of continuous improvement, respect for people, and community engagement make it an ideal place for professionals seeking dynamic career opportunities in Nigeria Jobs.

Job Overview

The Aftermarket Service Manager will lead the after‑sales service department, ensuring that Toyota’s customers receive exceptional support, maintenance, and parts services across Kaduna and surrounding regions. This role is pivotal in driving service revenue, enhancing customer loyalty, and maintaining the high standards associated with the Toyota brand. The manager will collaborate closely with dealership networks, parts logistics, and technical training teams to deliver seamless service experiences. For more information about Toyota’s commitment to excellence, visit https://nigeriajobsearch.com/. This position offers a unique chance to shape the future of automotive after‑sales in a rapidly expanding market, aligning with the broader goals of career opportunities in Nigeria and employment in Nigeria.

Key Responsibilities

• Develop and implement strategic service plans to increase after‑sales revenue and market share.
• Oversee daily operations of service centers, ensuring compliance with Toyota’s quality standards.
• Manage parts inventory, forecasting demand to minimize stockouts and reduce holding costs.
• Lead, mentor, and evaluate a team of service advisors, technicians, and support staff.
• Coordinate with dealer networks to standardize service procedures and enhance customer satisfaction.
• Analyze service performance metrics and generate reports for senior management.
• Drive continuous improvement initiatives using Lean and Six Sigma methodologies.
• Ensure health, safety, and environmental regulations are strictly adhered to within the service department.

Required Skills

• Strong leadership and people‑management capabilities.
• In‑depth knowledge of automotive service processes and parts logistics.
• Excellent analytical and problem‑solving skills.
• Proficiency in ERP and service management software.
• Effective communication and stakeholder‑engagement abilities.
• Commitment to Toyota’s Kaizen philosophy and customer‑first mindset.

Education

A Bachelor’s degree in Mechanical Engineering, Automotive Technology, Business Administration, or a related discipline is required. Professional certifications such as ASE, PMP, or Lean Six Sigma are highly desirable and will be considered an advantage.

Experience

Applicants must possess a minimum of five to seven years of progressive experience in automotive service management, preferably within a multinational automotive organization. Demonstrated success in leading large service teams and achieving revenue targets is essential.

Salary

The annual compensation package ranges from ₦2,500,000 to ₦3,500,000, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a company‑provided vehicle for official duties.

Benefits

• Comprehensive health and life insurance coverage.
• Retirement savings plan with employer contributions.
• Annual performance bonus linked to service targets.
• Company‑provided mobile phone and laptop.
• Employee discount on Toyota vehicles and parts.
• Paid parental leave and flexible working arrangements.

Training

• Access to Toyota Global Academy for continuous technical and leadership development.
• On‑the‑job training programs focused on Lean manufacturing and service excellence.
• Certification support for ASE and other industry‑recognized credentials.
• Regular workshops on customer relationship management and digital service tools.
• Mentorship programs pairing new managers with senior executives.

Working Environment

The role is based in a modern, climate‑controlled service facility in Kaduna, equipped with the latest diagnostic equipment and a collaborative open‑plan office space. Toyota fosters a culture of safety, inclusivity, and innovation, encouraging employees to share ideas and contribute to continuous improvement. The company’s commitment to sustainability is reflected in its energy‑efficient operations and community outreach programs, making it a rewarding place to build a long‑term career.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Toyota Nigeria careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Toyota Motor Nigeria Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.