Customer Experience Analytics Lead Job Vacancy in Aba, Nigeria – E-commerce

Job Description

Position: Customer Experience Analytics Lead

Company: Jumia Nigeria

Location: Aba, Nigeria

Experience: Minimum 5 years of relevant experience

Education: Bachelor’s degree in Business, Statistics, Computer Science or related field

Employment Type: Full-time

Industry: E-commerce

Department: Customer Experience

Salary: NGN 2,500,000 – NGN 3,500,000 per annum

Vacancies:1

Company Overview

Jumia Nigeria is the leading online marketplace in Africa, connecting millions of customers with a vast range of products and services. Established in 2012, Jumia has grown into a multi‑national e‑commerce platform, offering retail, logistics, and digital payment solutions across the continent. With a strong commitment to innovation and customer satisfaction, Jumia continues to expand its footprint in Nigeria, creating a dynamic environment for professionals seeking impactful career opportunities. As part of Jumia’s mission to make online shopping accessible to all Nigerians, the company invests heavily in data‑driven strategies, making it an ideal place for analytics talent to thrive. This role contributes directly to Jumia’s vision of delivering seamless, personalized experiences that drive growth and reinforce its position as the top destination for Nigeria Jobs.

Job Overview

The Customer Experience Analytics Lead will spearhead the design, implementation, and optimization of analytical frameworks that enhance the end‑to‑end journey of Jumia’s shoppers. Reporting to the Head of Customer Experience, you will collaborate with product, marketing, and operations teams to translate data insights into actionable strategies that improve satisfaction, increase conversion rates, and reduce churn. This position is central to Jumia’s Hiring in Nigeria initiative, ensuring that data‑centric decisions support the company’s rapid expansion and reinforce its reputation as a premier employer for Jobs in Nigeria.

For more information about Jumia’s career portal, visit https://nigeriajobsearch.com/.

Key Responsibilities

• Develop and maintain advanced analytics models to measure customer satisfaction, Net Promoter Score (NPS), and lifetime value.
• Lead cross‑functional projects that leverage data to optimize website navigation, checkout flow, and post‑purchase communication.
• Identify pain points through journey mapping and provide data‑backed recommendations to product and UX teams.
• Monitor key performance indicators (KPIs) and generate weekly, monthly, and quarterly dashboards for senior leadership.
• Mentor junior analysts, fostering a culture of continuous learning and analytical excellence.
• Collaborate with the data engineering team to ensure data quality, integrity, and accessibility across the analytics stack.
• Present findings and strategic insights to stakeholders using clear visualizations and storytelling techniques.

Required Skills

• Proficiency in SQL, Python or R, and data visualization tools such as Tableau or Power BI.
• Strong understanding of e‑commerce metrics, funnel analysis, and customer segmentation.
• Excellent problem‑solving abilities with a data‑first mindset.
• Effective communication skills to convey complex insights to non‑technical audiences.
• Experience with A/B testing, experimental design, and statistical inference.
• Ability to work autonomously while thriving in a collaborative, fast‑paced environment.

Education

A bachelor’s degree in Business Administration, Statistics, Computer Science, Economics, or a related discipline is required. Advanced degrees (MSc or MBA) or relevant certifications in data analytics are highly desirable and will be considered an advantage during the selection process.

Experience

Applicants must have a minimum of five years of professional experience in analytics, preferably within an e‑commerce, retail, or digital services setting. Demonstrated success in leading analytics projects that directly impact customer experience and revenue growth is essential.

Salary

The compensation package ranges from NGN 2,500,000 to NGN 3,500,000 per annum, commensurate with experience and qualifications. In addition to the base salary, performance‑based bonuses and equity incentives may be offered to high‑performing candidates.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Paid annual leave, sick leave, and public holidays.
• Retirement savings plan with employer contributions.
• Employee discount program for Jumia services and partner brands.
• Flexible working hours and remote‑work options.

Training

• Onboarding program that includes product immersion, data platform orientation, and company culture workshops.
• Access to online learning platforms such as Coursera, Udacity, and LinkedIn Learning.
• Regular internal seminars on advanced analytics, machine learning, and industry trends.
• Mentorship from senior leaders in the Customer Experience and Data Science departments.

Working Environment

Jumia offers a vibrant, inclusive, and technology‑driven workplace located in the heart of Aba’s emerging business district. The office features modern collaborative spaces, high‑speed internet, and state‑of‑the‑art analytics tools. Employees enjoy a culture that values creativity, diversity, and continuous improvement, making it an attractive destination for professionals seeking Career Opportunities in Nigeria.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Jumia careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at our Aba office.

Equal Opportunity Statement

Jumia Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, sexual orientation, or any other protected characteristic. Our hiring practices reflect our dedication to fairness and the belief that a diverse workforce drives innovation and success.