Customer Success Manager Job Vacancy in Enugu, Nigeria – Telecommunications

Job Description

Position: Customer Success Manager

Company: Airtel Nigeria

Location: Enugu, Nigeria

Experience: 3-5 years

Education: Bachelor’s degree in Business, Communications, or related field

Employment Type: Full-time

Industry: Telecommunications

Department: Customer Success

Salary: NGN 2,500,000 – NGN 3,500,000 per annum

Vacancies:1

Company Overview

Airtel Nigeria, a leading subsidiary of Bharti Airtel, has been delivering innovative mobile and broadband services across the nation for over two decades. With a commitment to digital inclusion, Airtel connects millions of Nigerians to the global economy, fostering growth in both urban and rural communities. The company’s robust network infrastructure, customer‑centric culture, and focus on sustainable development make it a premier employer for those seeking dynamic career opportunities. As part of its expansion strategy, Airtel continues to invest in talent that can drive superior customer experiences, positioning itself at the forefront of Nigeria Jobs and the broader telecommunications sector.

Job Overview

The Customer Success Manager will lead a team of client-facing specialists to ensure that Airtel’s enterprise and consumer customers achieve their business objectives through optimal use of Airtel’s products and services. This role involves developing strategic relationships, driving adoption, and delivering measurable value that enhances customer satisfaction and loyalty. The successful candidate will collaborate with cross‑functional teams, including sales, product, and support, to align solutions with client needs. For more information about the company and its mission, visit Nigeria Job Search. This position offers a unique platform to contribute to the growth of telecommunications in Nigeria while advancing your own career.

Key Responsibilities

• Develop and execute customer success plans that align with client goals and Airtel’s service offerings.
• Lead a team of Customer Success Executives, providing coaching, performance feedback, and career development.
• Monitor key performance indicators such as Net Promoter Score (NPS), churn rate, and product adoption metrics.
• Conduct regular business reviews with customers to showcase value, identify upsell opportunities, and address any concerns.
• Collaborate with product and engineering teams to relay customer feedback and influence roadmap priorities.
• Drive renewal and expansion initiatives, ensuring revenue targets are met or exceeded.
• Implement best practices for onboarding, training, and ongoing support to maximize customer satisfaction.
• Prepare detailed reports and dashboards for senior leadership on customer health and success outcomes.

Required Skills

• Exceptional communication and relationship‑building abilities.
• Strong analytical mindset with proficiency in data‑driven decision making.
• Leadership experience managing high‑performing teams.
• Deep understanding of telecommunications products, services, and market trends.
• Ability to translate technical concepts into business value for diverse stakeholders.
• Proficiency with CRM tools (e.g., Salesforce) and customer success platforms.
• Problem‑solving orientation with a proactive approach to issue resolution.

Education

A bachelor’s degree in Business Administration, Communications, Marketing, or a related discipline is required. Candidates with additional certifications in Customer Success Management, Project Management, or Telecommunications are highly regarded.

Experience

The ideal candidate will have 3‑5 years of experience in customer success, account management, or a similar client‑facing role within the telecommunications or technology sector. Demonstrated success in managing enterprise accounts and leading teams is essential.

Salary

The compensation package ranges from NGN 2,500,000 to NGN 3,500,000 per annum, commensurate with experience and performance. Performance‑based incentives and annual bonuses are part of the total rewards structure.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching contributions.
• Generous paid time off and public holiday entitlement.
• Employee assistance program and wellness initiatives.
• Access to continuous learning platforms and professional development funds.

Training

• Onboarding program covering Airtel’s product portfolio, systems, and customer success methodology.
• Leadership development workshops for managerial growth.
• Regular technical and soft‑skill training sessions to stay current with industry trends.

Working Environment

Airtel Nigeria offers a collaborative, fast‑paced environment where innovation is encouraged. The Enugu office features modern workspaces, reliable connectivity, and a culture that values diversity, inclusion, and employee well‑being. Team members benefit from flexible working arrangements and a supportive leadership team focused on career progression.

Application Process

Interested candidates should submit their online application through the Airtel Careers portal. The selection process includes an initial screening, a competency‑based interview, and a final interview with senior leadership. Successful applicants will receive an offer letter outlining compensation, benefits, and start date.

Equal Opportunity Statement

Airtel Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background. Our hiring practices reflect our dedication to fairness and meritocracy, ensuring that every candidate has an equal chance to succeed.