Customer Experience Strategist Job Vacancy in Abuja, Nigeria – Retail and Consumer Services

Job Description

Position: Customer Experience Strategist

Company: Shoprite Nigeria

Location: Abuja, Nigeria

Experience: 3-5 years

Education: Bachelor’s Degree

Employment Type: Full-time

Industry: Retail and Consumer Services

Department: Marketing and Customer Relations

Salary: 450,000 SSP – 650,000 SSP

Vacancies: 1

Company Overview

Shoprite Nigeria is a leading force in the African retail landscape, dedicated to providing high-quality goods and exceptional service to millions of consumers. As part of a massive international network, we focus on creating seamless shopping experiences across diverse markets. We are committed to innovation, community engagement, and maintaining the highest standards of retail excellence. Our mission is to be the preferred destination for every household in Nigeria by understanding and anticipating consumer needs through data-driven insights and empathetic service models.

As we continue to expand our footprint, we are looking for talented individuals to join our growing team. This is a premier opportunity for those seeking career opportunities in Nigeria within a fast-paced, dynamic retail environment. We pride ourselves on fostering a culture of excellence and continuous improvement.

For more information on our corporate mission, visit https://nigeriajobsearch.com.

Job Overview

The Customer Experience Strategist will play a pivotal role in shaping how our customers interact with our brand across all touchpoints. This role is not just about solving problems; it is about proactively designing journeys that delight our customers and build long-term loyalty. You will analyze consumer behavior, monitor feedback, and implement strategic initiatives to elevate our service standards. This position is ideal for a creative thinker who uses data to drive human-centric solutions in the retail sector.

This is a high-impact role within our Abuja headquarters, contributing directly to our market leadership in the region. We are currently hiring in Nigeria for several strategic positions to support our digital and physical store integration.

Key Responsibilities

• Design and implement comprehensive customer journey maps for both in-store and e-commerce platforms.
• Analyze customer feedback data from various channels to identify pain points and areas for improvement.
• Collaborate with the marketing and supply chain teams to ensure service consistency across all departments.
• Develop and monitor Key Performance Indicators (KPIs) related to customer satisfaction and retention.
• Lead cross-functional workshops to foster a customer-centric culture throughout the organization.
• Monitor industry trends to recommend innovative service technologies and engagement strategies.

Required Skills

• Advanced proficiency in data analysis and consumer behavior modeling.
• Exceptional communication and interpersonal skills for stakeholder management.
• Strong project management capabilities with a track record of executing complex initiatives.
• Deep understanding of omnichannel retail strategies and digital consumer trends.
• Ability to translate complex data sets into actionable business strategies.

Education

A Bachelor’s degree in Marketing, Business Administration, Psychology, or a related field is required. An MBA or advanced certification in Customer Experience Management is highly preferred.

Experience

Candidates must possess a minimum of 3 to 5 years of experience in customer experience design, marketing strategy, or retail management. Proven experience in a large-scale retail or FMCG environment is an advantage.

Salary

The monthly salary for this position ranges from 450,000 SSP to 650,000 SSP, depending on experience and performance metrics.

Benefits

• Comprehensive health insurance coverage for employees and dependents.
• Performance-based annual bonuses and incentives.
• Generous paid time off and parental leave policies.
• Employee discounts across all retail branches.
• Pension scheme contributions.

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Training

• Continuous professional development workshops on digital transformation.
• Leadership development programs for high-potential employees.
• Access to premium industry certifications and seminars.

Working Environment

The working environment is professional, collaborative, and fast-paced. You will work in a modern office setting in Abuja, with frequent interaction with various departments and occasional travel to retail outlets to observe customer interactions firsthand. We promote a culture of inclusivity and high performance.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. Please ensure all documentation is accurate and reflects your professional achievements. This job vacancy in Nigeria is subject to rigorous screening and interview processes.

For more global employment opportunities, visit https://gambiajobsearch.com/job-vacancy-gambia/.

Equal Opportunity Statement

Shoprite Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs, without regard to race, religion, color, national origin, gender, sexual orientation, age, or disability status.