Customer Success Manager Job Vacancy in Abuja, Nigeria – Software as a Service (SaaS)

Job Description

Position: Customer Success Manager

Company: Oracle Nigeria

Location: Abuja, Nigeria

Experience: 5 years

Education: Bachelor’s Degree

Employment Type: Full-time

Industry: Software as a Service (SaaS)

Department: Client Relations

Salary: SSP 850,000 – SSP 1,200,000

Vacancies: 1

Company Overview

Oracle is a global leader in cloud technology, enterprise software, and database management. In Nigeria, we are driving digital transformation across various sectors, providing robust solutions that empower businesses to scale efficiently. As part of our mission to deliver excellence, we are looking for top-tier talent to join our growing team. We offer a dynamic environment where innovation meets execution, providing unparalleled career opportunities in Nigeria for professionals looking to make a global impact from a local base.

Our presence in the African market is expanding rapidly, and we are committed to fostering a culture of inclusion and high performance. We believe that our people are our greatest asset, and we invest heavily in their growth and well-being. If you are looking for employment in Nigeria with a world-class tech giant, Oracle is the place to be.

Job Overview

The Customer Success Manager will be responsible for managing a portfolio of high-value enterprise clients, ensuring they derive maximum value from our software solutions. This role is critical to our retention and expansion strategy. You will act as a strategic advisor, helping clients navigate complex digital transitions and optimizing their use of our cloud infrastructure. This is a high-impact role that requires a blend of technical understanding and exceptional relationship management skills.

For more information on available roles, visit https://nigeriajobsearch.com.

Key Responsibilities

• Develop and execute strategic success plans for key enterprise accounts.
• Monitor client health scores and proactively address potential churn risks.
• Conduct regular business reviews to align software usage with client business objectives.
• Collaborate with sales and technical teams to identify upsell and cross-sell opportunities.
• Serve as the primary point of contact for escalated client issues.

Required Skills

• Expertise in SaaS business models and customer lifecycle management.
• Strong analytical skills to interpret usage data and business metrics.
• Exceptional communication and presentation skills for executive-level engagement.
• Project management proficiency to handle multiple client implementations simultaneously.
• Deep understanding of cloud computing ecosystems and enterprise software.

Education

A Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field is required. An MBA or advanced certification in Customer Success Management is highly preferred.

Experience

Candidates must possess a minimum of 5 years of experience in customer success, account management, or professional services within the technology sector. Proven track record of managing enterprise-level clients and driving product adoption is essential.

Salary

The monthly salary for this position ranges from SSP 850,000 to SSP 1,200,000, depending on experience and performance metrics.

Benefits

• Comprehensive health insurance and wellness programs.
• Performance-based annual bonuses.
• Flexible working arrangements and remote work options.
• Generous paid time off and parental leave.

Explore more career opportunities in Nigeria through our regional partners at https://zimbabwejobsearch.com/.

Training

• Continuous professional development through Oracle University.
• Mentorship programs with senior leadership.
• Specialized certification tracks for cloud technologies.

Working Environment

You will work in a high-energy, collaborative office environment in Abuja, with significant opportunities for remote work. We foster a culture of continuous learning and high accountability. Our teams work across time zones, requiring a high degree of coordination and digital fluency.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their experience in managing enterprise software clients. Please ensure all documentation is submitted through our official portal. This is one of many job vacancy in Nigeria currently being processed by our recruitment team.

For more regional job listings, visit https://kenyajabsearch.com/.

Equal Opportunity Statement

Oracle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability.